okebetPrivacy Policy

This page describes what we collect when you use okebet and how we keep that data protected. We collect personal information during account registration, KYC verification, deposit processing, and withdrawal requests. We encrypt all data, store it securely, and use it only for account management, compliance, fraud prevention, and customer support. We do not sell your personal information to third parties.

Our privacy commitments apply to all users who access okebet from any device—Android APK, iOS browser, or desktop. Whether you log in from Jakarta, Bandung, Surabaya, or Medan, we maintain the same data protection standards. We comply with local data-protection regulations in each jurisdiction where okebet operates.

This policy explains what data we collect, how long we keep it, who can access it, your rights regarding your data, and how to contact us if you have questions. We update this policy when our practices change, and we notify you of material changes via email.

What we collect and how we use it

We collect your email address, phone number, full name, date of birth, and address during account registration. During KYC verification, we ask you to upload a government-issued ID and proof of address. We use this information to verify your identity, comply with anti-money-laundering regulations, and protect against fraud. We store ID photos and address documents for seven years after account closure to meet regulatory requirements.

When you make deposits using QRIS, e-wallet, mobile banking, local payment, online payment, or e-walletwe collect transaction data—amount, timestamp, payment method, and reference number. When you transfer funds via mobile banking, local payment, online payment, or e-wallet virtual accountswe record the virtual-account number, transfer amount, and settlement time. We use this information to confirm deposits, process withdrawals, and detect unusual patterns that might indicate fraud or account compromise.

We collect your IP address, device type, operating system, and browser information when you access okebet. We use this data to detect unauthorized access, prevent account takeover, and improve our mobile app and web browser experience. We log your login times, logout times, and locations so you can review your account activity history and detect if someone accessed your account without permission.

Third-party processors and data storage

We use payment processors, ID-verification software, and hosting providers to operate okebet. These third parties have access to the minimum data necessary to perform their functions. Our payment processors handle mobile banking and e-wallet transactions but do not store your card details or bank credentials on our servers. Your bank information is encrypted before transmission and decrypted only at your bank.

Our servers may sit outside your jurisdiction, but all data is encrypted in transit and at rest. We use industry-standard TLS encryption for data moving between your phone and our servers, and we use AES-256 encryption for data stored on disk. We do not share your personal data with marketing partners, advertisers, or data brokers.

Your rights and account controls

You can request a copy of all data we hold about you by contacting our support team. You can update your email, phone number, or address in your account settings at any time. You can request deletion of your account, but we retain transaction records and ID documents for seven years to comply with anti-money-laundering laws. You can disable push notifications in your okebet app settings, and you can opt out of marketing emails by replying to any message from us.

Access your data

Contact our support team to request a complete copy of your account data, transaction history, and login activity.

Update your profile

You can change your email, phone number, or address in your account settings at any time without contacting support.

Close your account

You can request account closure, but we retain transaction data and KYC documents for seven years for regulatory compliance.

Disable notifications

You can disable push notifications in your app settings and opt out of marketing emails by replying to our messages.

Cookies and tracking

We use cookies to remember your login session, so you do not have to re-enter your password on every visit. We use cookies to store your account preferences—which games you pinned to your home screen, which payment method you prefer, and your timezone. These cookies are stored locally on your device and do not track you across other websites. You can clear cookies from your browser settings at any time, but you will need to log in again after clearing them.

We use analytics cookies to understand how users interact with okebet—which games are most popular, which payment methods settle fastest, where users encounter errors. This data is anonymous and does not identify you personally. We use this information to improve our service for all users.

Contact us and policy changes

We store your data only as long as necessary. Login activity is retained for two years; transaction data is retained for seven years to comply with anti-money-laundering regulations; account registration data is retained for seven years after you close your account. Deleted account data is permanently removed from our active systems, but backup copies may persist in archival storage for an additional year.

If you believe your okebet account has been compromised, contact us immediately via our support email. We will reset your password, review your account activity, and help you secure your account. We notify you by email if we detect suspicious activity on your account.

We may update this privacy policy when our practices change. We will notify you of material changes by email at least 14 days before the change takes effect. Your continued use of okebet after a policy update constitutes acceptance of the new policy. If you have questions about this policy or your personal data, contact our support team. We respond to data-protection inquiries within 10 business days.

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